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*** Free UK Delivery ***
Military Kit Shop

Terms & Conditions

Delivery

All in stock orders placed before 12pm will be dispatched on the same day.

UK

For all UK orders we offer FREE standard delivery which normally arrive within 2-5 days.

Next working day delivery from date of despatch of goods - UK mainland only. Excludes weekends and bank holidays. If you order next working day delivery after 12pm Thursday your order will not arrive until Monday.

We use the following delivery couriers: DPD Local, UPS, DHL, Royal Mail.

International

We always offer international customers the best rate possible for their order. In order for us to do that we ask you to select the option to quote for delivery charges when ordering. We then get back to you when we have sourced the best option for delivery with a link to pay the extra charges.

Product Availability

We do our utmost to ensure all products advertised on our web site are in stock. If however we are out of stock we will contact the customer by telephone or email with the option of waiting for the product to be re-stocked, choice of an alternative product or a refund.

Returns

At Military Kit we provide a no hassle returns policy. If you want to return your item(s) for any reason, we give you 30 days from purchase to return them to us for a refund or exchange.

Please note that all items must be returned to us in re-sellable condition with all tags and labels attached. Please do not remove tags or discard packaging if you intend to return items for any reason.

Returns process

If you want to return your item(s) for a refund or exchange, please email us at sales@militarykit.com with the following information: -

  • Your name
  • Your order number
  • Preferred choice (refund or exchange)
  • If you are exchanging, include your preferred size

On receipt of this information we will contact you to confirm your return.

Please send your items to us at the following address, securely packaged: -

New Cross Army Surplus Ltd.
25/27 Tib Street
Manchester
M4 1LX

(We recommend a tracked delivery service to ensure your items are returned to us safely)

Your statutory rights are not affected.

Damaged Parcel

In the event of a parcel being damaged in transit, please retain the carton and contents intact. Call our Customer Services for further instructions on 0161 834 1818.

Incorrect Goods

Please telephone before returning any items as collection of the goods may have to be arranged. If asked to return the item yourself, reimbursement will be made for postal costs.

Back Orders

If an item is not in stock, Militarykit will back order the item for you. i.e. hold the order until stock is available. In this event you will be informed either via telephone or email and given the option to cancel your order if the waiting time is not convenient. You will be kept updated on availability of your item and due date of stock.

Guarantee

We offer a full refund on items that are not suitable to the customer's requirements in order for you to buy with confidence. All goods returned however, must be in their original packaging and in perfect condition.

Security

We know how important security is to our customers. That’s why we use VeriSign - the dominant security software on the internet - maximum encryption and protection for your total peace of mind.

Private Policy

We do not store credit card details nor do we share customer details with any 3rd parties

We will only contact you with newsletters and special offers after your express consent.

Militarykit

25/27 Tib Street, Manchester M4 1LX email: sales@militarykit.com telephone: 0161 834 1818